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The children are playing harmoniously but suddenly the quiet is pierced by screams, tears and accusations – “He hit me!” “He took my toy!” You have no idea what happened, but you know you will now be forced to unravel the mess. One word can make all the difference.
After arriving at the gathering and dropping your four-year-old at the sand box, you’ve grabbed a few chips and a cold drink. Shifting your shoulders slightly, you take a deep breath. So far all is quiet.